Privacy Policy

Privacy Policy


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Last updated: August 26, 2019

TSBG Hosting Ltd. ("us", "we", or "our") operates the www.tseu.eu website (the
"Service").

This privacy policy describes the personal data collected or generated (processed) when you use our Service. It also explains how your personal data is used, shared and protected, what choices you have relating to your personal data and how you can contact us.

Information Collection And Use  
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We will not use or share your information with anyone except as described in
this Privacy Policy.

We use your Personal Information for providing and improving the Service. By
using the Service, you agree to the collection and use of information in accordance with this policy. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed. Unless otherwise defined in this Privacy Policy,
terms used in this Privacy Policy have the same meanings as in our Terms and
Conditions, accessible at www.tsgr.eu

While using our Service, we may ask you to provide us with certain personally
identifiable information ("Personal Information") that can be used to contact or identify you. For example, when you make purchases, contact our helpdesk services, request to receive communications, create an account etc.

WHAT Personal Data Do We Collect and WHEN?
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Personally identifiable information ("Personal Information") may include, but is not limited to,  your:

  • contact details including name, email, telephone number and shipping, billing address;
  • login and account information, including screen name, password and unique user ID;
  • personal details including gender, hometown, date of birth and purchase history;
  • payment or credit card information;
  • images, photos and videos;
  • personal preferences including your wish list as well as marketing and cookie preferences.

We collect additional personal data from you to enable particular features within our Services.  For example, your social network credentials to post content to a social network. 

This personal data includes your:

  • photos, audio, contacts and calendar information;
  • social network information, including credentials and any information from your public posts about TSBG Hosting Ltd. or your communications with us.

When interacting with our Services, certain data is automatically collected from your device or web browser. More information about these practices is included in the “Cookies” and “Log Data”section of this privacy policy below.  This data includes:

  • Device IDs, call state, network access, storage information and battery information; and
  • Cookies, IP addresses, referrer headers, data identifying your web browser and version, and web beacons and tags.

Cookies  
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Cookies are files with small amount of data, which may include an anonymous
unique identifier. Cookies are sent to your browser from a web site and stored
on your computer's hard drive.

We use "cookies" to collect information, which may include personal data, from your browser when you use our Services. We use a variety of methods to collect this information, which may include your (1) IP-address; (2) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (3) unique device identifier and device type; (4) domain, browser type and language, (5) operating system and system settings; (6) country and time zone; (7) previously visited websites; (8) information about your interaction with our Services such as click behavior, purchases and indicated preferences; and (9) access times and referring URLs.

Third parties may also collect information via Sites through cookies, third party plug-ins and widgets. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.

We use cookies and pixel tags to track our customers’ usage of the Sites and to understand our customers’ preferences (such as country and language choices). This enables us to provide services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data about site traffic and site interaction, to identify trends and obtain statistics so that we can improve our Services. There are generally three categories of cookies used on our Sites:

  • Functional: These cookies are required for basic site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our Sites within a single session or, if you request, from session to session. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations.
  • Performance: These cookies allow us to improve our Sites’ functionality by tracking usage. In some cases, these cookies improve the speed with which we can process your request and allow us to remember site preferences you have selected. Refusing these cookies may result in poorly-tailored recommendations and slow site performance.
  • Social media and Advertising: Social media cookies offer the possibility to connect you to your social networks and share content from our Sites through social media.  Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond our Sites. In some cases, these cookies involve the processing of your personal data. Refusing these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.

You can always change your preference by visiting the "Cookie Settings" at the bottom of each page of our Services.

For a comprehensive and up-to-date summary of every third-party accessing your web browser, we recommend installing a web browser plugin built for this purpose.  You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings on each browser and device that you use. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you may not have access to many features that make our Services more efficient and may cause some of our features will not function properly.

Log Data  
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We may also collect information that your browser sends whenever you visit our
Service ("Log Data"). This Log Data may include information such as your
computer's Internet Protocol ("IP") address, browser type, browser version,
the pages of our Service that you visit, the time and date of your visit, the
time spent on those pages and other statistics.

Registration on this website
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You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.

To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration.

We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected.

WHY and HOW Do We Use Your Personal Data?
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We use your personal data in the following ways:

To Provide the Features of the Services You Request

When you use our Services, we will use your personal data to provide the requested product or service.  For example, if you make a purchase or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion. If you contact our helpdesk services, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question.

To Communicate Information about our Products, Services, Events and for Other Promotional Purposes

When you consent, we will send you marketing communications and news concerning TSBG Hosting Ltd. products, services, events and other promotions.  You can opt-out at any time after you have given your consent.

If you are an existing customer of TSBG Hosting Ltd. , we may use the contact details you provided to send you marketing communications about similar products or services where permitted by applicable law (unless you have opted-out). In other cases, we ask for your consent to send you marketing information. We may use the information that you provide to us as well as information from other TSBG Hosting Ltd. services - such as other TSBG Hosting Ltd. sites or applications,  any existing agreements with TSBG Hosting Ltd. - to personalize communications on products and services that may be interesting for you.

To Operate, Improve and Maintain our Business, Products and Services

We use the personal data you provide to us to operate our business.  For example, when you make a purchase, we use that information for accounting, audits and other internal functions.  We may use personal data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Services.

To Protect Our or Others' Rights, Property or Safety

We may also use your personal data about how you use our Services to prevent or detect fraud, abuse, illegal use, violations of our Terms of Use and Acceptable Use Policy, and to comply with court orders, governmental requests or applicable law.

For General Research and Analysis Purposes

We use data about how our visitors use our Services to understand customer behavior or preferences.  For example, we may use information about how visitors to tsgr.eu search for and find products to better understand the best ways to organize and present product offerings in our storefront.  

Other Purposes

We may also use your personal data in other ways and will provide specific notice at the time of collection and obtain your consent where necessary.

Legal Grounds

To process your personal data, we rely on certain legal grounds, depending on how you interact with our Services.

When you purchase from our Services, we need your personal data to fulfill our contract with you. For example, we need your payment and contact details to deliver your order.

We also rely on other legal grounds, such as our legitimate interests as a business, to comply with a legal obligation, or to protect your vital interests.

SHARING of Your Personal Data
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TSBG Hosting’s Sharing

TSBG Hosting shares your personal data with:

  • Third party service providers processing personal data on TSBG Hosting’s behalf, for example to process credit cards and payments, shipping and deliveries, host, manage and service our data, distribute emails, research and analysis, manage brand and product promotions as well as administering certain services and features.  When using third party service providers we enter into agreements that require them to implement appropriate technical and organizational measures to protect your personal data. 
  • Other third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) prevent illegal uses of our Services or violations of our Services ’ Terms of Use and Acceptable Use Policies; (iii) defend ourselves against third party claims; and (iv) assist in fraud prevention or investigation (e.g., counterfeiting). 
  • to any other third party where you have provided your consent.

We may also transfer personal data we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation).

Your Sharing

When you use certain social features on our Services, you can create a public profile that may include information such as your screen name, profile picture and hometown.  You can also share content with your friends or the public, including information about your activity. 

PROTECTION and MANAGEMENT of Your Personal Data

Encryption & Security 

We use a variety of technical and organizational security measures, including encryption and authentication tools, to maintain the safety of your personal data.

You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

International Transfers of your Personal Data

Your information, including Personal Information, may be transferred to — and
maintained on — computers located outside of your state, province, country or
other governmental jurisdiction where the data protection laws may differ than
those from your jurisdiction.

If you are located outside Bulgaria and choose to provide information to us,
please note that we transfer the information, including Personal Information,
to Bulgaria and process it there.

Your consent to this Privacy Policy followed by your submission of such
information represents your agreement to that transfer.

Retention of your Personal Data
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Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as you keep your account. For personal data related to product purchases, we retain this longer to comply with legal obligations (such as tax and sales laws and for warranty purposes).

YOUR RIGHTS Relating to Your Personal Data
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You always have the right to request at no charge:

 

-access to your personal data;

-an electronic copy of your personal data (portability);

-correction of your personal data if it is incomplete or inaccurate; or

-deletion or restriction of your personal data in certain circumstances provided by applicable law.

These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.

If you would like to request a copy of your personal data or exercise any of your other rights, please contact us at helpdesk@tsbg.eu.

Right to file complaints with regulatory authorities

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If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the Commission for Personal Data Protection in Bulgaria  https://www.cpdp.bg.

 

Opting Out of Direct Marketing
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If you have an account, you can opt-out of receiving TSBG Hosting’s marketing communications by modifying your preferences. You can also opt-out by modifying your email or SMS subscriptions by clicking on the unsubscribe link or following the opt-out instructions included in the message. Alternatively, you can contact us at helpdesk@tsbg.eu .

Compliance With Laws  
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We will disclose your Personal Information where required to do so by law or
subpoena or if we believe that such action is necessary to comply with the law
and the reasonable requests of law enforcement or to protect the security or
integrity of our Service.

Security  
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TSBG Hosting Ltd. take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

Please note that data transmitted via the internet may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Notice concerning the party responsible for this website

The party responsible for processing data on this website is:

 

TSBG Hosting EOOD

1000 Sofia, Bulgaria

Telephone: 00359 886 151048

Email: helpdesk@tsbg.eu

The security of your Personal Information is important to us, but remember
that no method of transmission over the Internet, or method of electronic
storage is 100% secure. While we strive to use commercially acceptable means
to protect your Personal Information, we cannot guarantee its absolute
security.

Links To Other Sites  
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Our Service may contain links to other sites that are not operated by us. If
you click on a third party link, you will be directed to that third party's
site. We strongly advise you to review the Privacy Policy of every site you
visit.

We have no control over, and assume no responsibility for the content, privacy
policies or practices of any third party sites or services.

Service Providers  
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We may employ third party companies and individuals to facilitate our Service,
to provide the Service on our behalf, to perform Service-related services or
to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform
these tasks on our behalf and are obligated not to disclose or use it for any
other purpose.

Children's Privacy  
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Our Service does not address anyone under the age of 13 ("Children").

We do not knowingly collect personally identifiable information from children
under 13. If you are a parent or guardian and you are aware that your Children
has provided us with Personal Information, please contact us. If we become
aware that we have collected Personal Information from a child under age 13
without verification of parental consent, we take steps to remove that
information from our servers.

Payment service providers  
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Our website accepts payments via PayPal. The providers of this service is PayPal (Europe) S.à.r.l & Cie, S.C.A. (22-24 Boulevard Royal, L-2449 Luxembourg.

When you make payment via PayPal, the payment data you provide will be supplied to PayPal  (Processing for contract purposes). You have the option to revoke your consent at any time with future effect. It does not affect the processing of data previously collected

Changes To This Privacy Policy  
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We may update our Privacy Policy from time to time. We will notify you of any
changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this
page.

Contact Us  
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If you have any questions about this Privacy Policy, please contact us at helpdesk@tsbg.eu.